Terms and Conditions of Use
Below are set out the terms and conditions of use that a user (you) accepts upon registering at, and upon using at any moment, EngWish.com. These terms and conditions are subject to change at any moment and it is the responsibility of the user (you) to remain informed as to any such changes.
All users of EngWish.com must be 16 years old or more or must have the full consent of a parent or guardian to use EngWish.com. Users below the age of 16 also require the continuous guidance and supervision of a parent or guardian who is aged 18 or older. By creating and using an EngWish.com account, the user declares that he or she is fully aware of these age restrictions and respects such conditions. The user accepts the full responsibility that this criteria has been met at all times when using EngWish.com.
PROTECTION OF DATA
Users' personal details, such as e-mail addresses and any other information provided, are never shared with any third-parties. EngWish.com may periodically send users e-mail notifications to inform them about free activities for practising English, such as those available within the public forum. E-mail notifications, however, can be deactivated easily at any time within the Settings area once signed in.
The correction and assessment of homework and exams (coursework) by a course teacher is not subject to any particular time limit: the teacher correcting a user's work has the right to take the required time in order to perform the work as deemed necessary by the teacher. Homework and exams for correction that are submitted by all users are subject to a system of queuing. Users' work will be corrected on a first-come-first-served basis and on the condition that the correction of any previous coursework has been first conducted by course teachers. A general guide is that coursework is corrected and returned to students in under 48 hours - excluding weekends (Saturday and Sunday); however, these times may vary and correction times can sometimes be more or less than that what is typical. In particular, during busy times, a user's introductory exam (Welcome to EngWish) assessment may require up to 1 week for assessment to be completed and for acceptance onto the platform.
Error explanations can be provided for all changes to the user's English in coursework submissions. By default, all changes to the user's English in exams are explained in detail without request by the user. However, for explanations of changes to the user's English in homework submissions, for individual lessons, the user should request such explanations explicitly after first receiving the correction from the teacher.
When submitting coursework, the user should respect the stated word limit and/or sentence limit. In exam submissions, the word limit is stated below the submission input area. In homework submissions, more flexibility is afforded to the user and no word limit is typically implemented. However, any sentence limit or task limit stated in the lesson (in the course book) should be respected by the user when submitting homework for assessment. Failure to respect such limitations can result in the teacher marking excess sentences as errors.
EngWish.com teachers will provide additional services to all VIP Membership users in accordance with a policy of "fair usage". This means that services, such as grammar explanations and one-to-one chat, will be provided to the point that the teacher deems appropriate. If a student abuses such services in an attempt to gain an exessive amount of support in a manner that is deemed to be abusive or inappropropriate, the teacher reserves the right to not provide any further correspondence regarding that particular point or course topic. Those users with lifetime VIP Membership can receive unlimited service of all non-teacher-dependent functionality such as the creation of forum topics and certificate activation; however, the duration of other services that are dependent on teacher participation, such as homework correction and chat, are unlimited to the point of 100% course completion.
Users' first names, profile picture, age, country, location and English level are made public within the EngWish forum when users engage with topics. Users' profile information will never be sold nor passed to any third-parties. Users' surnames are required specifically for the use of users' course certificates and are visible only to those people with whom users decide to share their certificates.
FIRST NAME CHANGES
A user's first name cannot be modified after 30 days following account registration. This is due to fraudulent activity prevention. First name changes after this 30-day period can only be made by EngWish administration when requested manually by the user via e-mail and when a valid reason is provided.
DECENCY AND APPROPIRATENESS
Profile pictures, names and other public information uploaded by users should not contain any inappropriate imagery or content. Inappropriate is deemed as pornographic, extremely violent, or hate-related content. Users who breech this condition will be subject to immediate termination of service without warning and, in extreme cases, may be reported to the police or necessary authorities.
PROTECTION OF DATA
Textual data submitted for proofreading will never be made intentionally visible to the public by EngWish.com. EngWish.com takes various security measures in order to safeguard the privacy of its users; however, should these safeguards fail, due to security breech or malfunction for example, EngWish.com nor any of its teachers can be held accountable for the damages caused by the leaking, loss of or exposure of any sensitive data that was submitted for text correction.
Lessons conducted over a third-party application such as WhatsApp, Skype or Viber are to be scheduled at least 24 hours prior to the agreed time and date. Scheduled lessons are to start on the agreed time and terminate 30 minutes following the agreed time. If technical error on the part of the user prevents the lesson from commencing at the scheduled time, EngWish is not obliged to reimburse the user in neither a monetary refund nor in compensation of time lost. If technical error is the fault of the teacher, however, lesson reimbursement in the form of additional time will be offered.
Users of SPEAK! must be aged 16 years old or older. Users of SPEAK! must ensure that their software (web browser, WhatsApp, Viber, Skype, etc.) is fully functional prior to lessons commencing to avoid interruption of service. Users of SPEAK! must ensure that their internet connection is stable and providing a strong and high-speed connection in order to prevent interruptions to the lesson. Users of SPEAK! are solely responsible for their technological functionality and assume full knowledge of its correct usage.
When using SPEAK! from a web browser, each credit can be used to record voice (with compatible browsers) or to send a text message. Students should test their browsers for recording and text compatibility using their free credits before purchasing additional credits. Internal conversation flow (within EngWish.com) is then based on student and teacher availability and the teacher will attempt to respond to student messages (voice or text) as soon as possible, typically in under a few hours. On some occasions, the teacher may be able to respond directly to student messages and even speak with a student at length; however, should students not receive a response immediately, patience is required and students should return frequently to check for a response and continue the conversation.
When booking a lesson on media outside of EngWish.com, such as on Skype, Viber, or WhatsApp, users should attempt to contact the teacher directly on that particular social media platform in order to schedule the lesson time using the teacher's contact details provided.
TERMINATION OF ACCOUNT
EngWish.com reserves the right to terminate all user accounts that are deemed to be duplicate accounts of the same individual or same IP address. It is strictly forbidden to create multiple accounts with the intention of manipulating any of the safeguarding security measures at EngWish.com that can be found in any of its services. Loss of VIP Membership or any other paid service due to such misconduct will not be eligible for refund. In addition, any user who conducts himself or herself inappropriately while interacting with a member of EngWish.com staff will be subject to permanent account termination. Inappropriate conduct is regarded as the use of potentially offensive or inappropriate language and/or the use/displaying of any inappropriate imagery.
HOURS OF SERVICE
EngWish.com operates on London Time, i.e. Greenwich Mean Time. EngWish.com, the online service, is accessible twenty-four hours a day, seven days a week, providing there are no technical errors beyond the control of EngWish.com, such as server or website code malfunction, or server downtime. During active service, a native English teacher will be available to provide his or her services periodically throughout the entire day from Monday to Friday. When a teacher is not online, the website, its services, and the ability to submit coursework will still remain fully functional.
TERMINATION OF SERVICE
EngWish.com reserves the right to terminate or suspend service of any user who is found to be demonstrating inappropriate conduct. Inappropriate conduct is deemed as the displaying of inappropriate profile data or the publishing of offensive textual data. EngWish.com also reserves the right to terminate or suspend service of any user who is found to be manipulating and abusing the account registration system in order to manipulate and bypass learner restrictions. Loss of service, including paid services, will not be reimbursed financially in any way to any user who has his or her account terminated as a result of misconduct.
Refunds for online purchases via EngWish.com can be requested within 7 days of initial payment for a refund of 50% of initial payment if services are not to the user's satisfaction. Due to the digital nature of EngWish products and in an attempt to prevent buyer fraud, 50% of the initial payment will be retained in exchange for the product delivered, which is typically non-returnable due to its digital and intangible nature. Refunds must be requested manually by e-mail at email@example.com within 7 days of payment date.
COLLECTION OF DATA